Support

Frequently Asked Questions

General

What Do I Get With the Program?

Full instant access to all program content including a comprehensive skill assessment, video tutorials, lesson plans, student mentor videos, audio relaxation recordings; and for those out of time, how to cram better – right now!

What if I'm Not Satisfied With the Program?

Look over the tour to get a detailed view of the program before purchasing. Let us know of any questions you may still have that the tour does not answer. Once purchased, we do not offer a cash refund. Even so, we would like to hear from you about why you are not satisfied. If possible, we will do our best to help or correct the problem.

What if I have some feedback / suggestions / stories I would like to share?

Simply click on the Contact Us button on the top right and let us know what we can do to make your experience better and/or tell us about successes you are having as a result of using Wisdom of Learning!

How long does Wisdom of Learning keep track of my entered information and worksheets?

Wisdom of Learning will keep all the information you put into our system for as long as your account is active and your subscription paid. Should you want us to clear all your information, simply Contact Us.

What software do I need to access the program?

All you need is an up-to-date web browser, regardless of your operating system. Wisdom of Learning has been currently fully tested and supports Internet Explorer 7+, FireFox 3.5+, Chrome 11 and Safari 5.1+. You should ensure that your browser has cookies and JavaScript enabled for full functionality of the website. To view the videos/audios, you will either need the latest version of Adobe Flash or a fully HTML5-compliant browser. To open some of the worksheets you may need a PDF reader, such as Adobe Acrobat.

Accounts and Payment

Your registration form is telling me my username/password/email are incorrect.

Your username cannot contain any special characters (only letters) and must be unique; if another user already exists by the given name you will need to choose a different username. Your password must be at least 6 characters long and contain at least one character and one number. Finally, your email must be in the standard format of xxx@xxx.xxx

I have registered an account and purchased the subscription but I am getting an error saying I do not have access.

Please wait a few minutes to ensure our database has been properly updated. If you are still experiencing problems, please Contact Us immediately.

What is the secret question and answer?

If you forget your password and attempt to reset it, you will be shown your secret question and will have to provide the answer. If your answer is correct, we will reset your password and send you a new one to the email you specified at registration.

I forgot my password, what do I do?

Simply click on the “Forgot password” link below the login box to have your password reset and emailed to you.

I forgot my username, what do I do?

Please Contact Us from the email address you used to register on file and we help you retrieve your credentials back.

Can I change my username?

No. All your account information and form data is tied to your account name.

How can I change my password / name / email / secret question and answer?

Simply click on the My Account link at the top-right corner of the page to modify any of your account settings.

What kind of payment options can I use?

We accept all major credit cards.

What if I would like a refund on my purchase?

We do not offer refunds. However, we very much would like to hear of any problems you are having with the program to see if we can help correct them. Simply click on the Contact Us button on the top right and let us know what we can do to make your experience better!

Troubleshooting

I am having problems logging in.

Please make sure your browser has cookies enabled, and remember that the passwords are case-sensitive. If you still cannot log into your account, contact Technical Support.

I keep having to re-login when using multiple devices or browsers.

Wisdom of Learning allows you to be logged in from only one device at a time. If you log in from another source, your old sessions will expire until you log in again.

I am having problems navigating and using the various forms or my answers are not being saved.

Please make sure you are using one of the supported browsers and that JavaScript is enabled. If you still cannot log into your account, contact Technical Support .

I noticed blue text throughout the website with a blue triangle before it (such as at the bottom of each chapter), but when I click it, nothing happens.

When you click on these entries an additional information section should automatically unroll/hide below the link. If nothing happens, please make sure your browser is up to date and that you have JavaScript enabled.

When I click on video / audio / slideshow thumbnails, nothing happens.

All media files open in a new popup window, so please ensure your popup blocker is disabled or that Wisdom of Learning is added to your exceptions.

I am having problems watching videos / listening to audio files.

Please make sure your browser is up to date. If your browser does not fully support HTML5 (Internet Explorer, Firefox), please make sure you have Adobe Flash installed and up to date.
Privacy and Security

I have received an email asking me for my Wisdom of Learning password or account details, what should I do?

Wisdom of Learning associates will NEVER ask you for your password; if you receive any emails or phone calls asking you for your password, please inform us immediately.

How secure is the information I provide to Wisdom of Learning?

Everything you input into forms is tied to your account and will never be visible to anyone other than yourself. Additionally, our login and registration process uses SSL encryption to ensure your account details are safe. Our SSL Certificate is provided by RapidSSL, a subsidiary of GeoTrust, a highly trusted, internationally recognized certificate authority.

Does Wisdom of Learning keep track of any information that could identify me?

Wisdom of Learning stores your name, username, password and email, which are used only for the purposes of the program and never disclosed to any 3rd parties.
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